Customers
This section provides more in-depth information about the support we offer and how to access it - from useful information to independent support and advice. And don’t forget, our team is here to offer you help and support if you need it.
Contact us
We are here to help you with any questions you have about your mortgage.
Our Customer Services Team is here to help.
Telephone: 0333 300 3100
Calls may be recorded for training and monitoring purposes
Email: customerservices@newstreetmortgages.com
Write to use:
New Street Mortgages
Ascot House
Maidenhead Office Park
Maidenhead
SL6 3QQ
Making a complaint
At New Street we do everything we can to make sure our customers get the best possible service. However, sometimes, we don’t get things right first time. If you’re not completely happy with our service, we’d like to hear about it, that way we can do something to put it right. You can tell us about your concerns by contacting us in the following ways:
In writing:
Complaints Team
New Street Mortgages
Ascot House
Maidenhead Office Park
Maidenhead
SL6 3QQ
If you wish to make a complaint by telephone you should initially contact the relevant department directly by calling 0333 300 3500.
Our office opening times are 9:00am to 5:30pm Monday to Friday.
If they are unable to resolve your complaint, it will be referred to our Complaints Team for further investigation.
Our full complaints procedure is available to view here.
Our latest complaints data
New Street Mortgages is a trading name of Kensington Mortgage Company Limited (Kensington). Kensington is authorised and regulated by the Financial Conduct Authority. Kensington records and regularly publishes the number of complaints they receive and how they deal with them. To view this data please visit the Kensington website.