Terms and Conditions of Use

Section A – Terms and conditions applying to all Site users

1.1 Thank you for visiting our website www.newstreetmortgages.com (the “Site”). Everything on this Site is subject to these terms and conditions of use. The Site is operated by New Street Mortgages a trading style of Kensington Mortgage Company Limited (weus and our). Kensington Mortgage Company Limited is a limited company, registered in England. Our registered company number is 03049877, and our registered office is at Ascot House, Maidenhead Office Park, Maidenhead, SL6 3QQ. Kensington Mortgage Company Limited is a company authorised and regulated by the Financial Conduct Authority, firm reference number 310336. Our registration with the Financial Conduct Authority can be checked on the register at www.fca.org.uk.

1.2 Your use of the Site will be subject to these terms and conditions and by using the Site you agree to be bound by them.

1.3 We reserve the right to change these terms and conditions from time to time by changing them on the Site. These terms and conditions were last updated on 4 February 2016.

Back to the top 

2. Content and accuracy of Site information

2.1 We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk.

2.2 Whilst we try to make sure that all information contained on the Site is correct, it is not intended to amount to authority or advice on which reliance should be placed. Nothing on this Site amounts to advice or promotion in relation to any financial service or product.

2.3 Whilst we will always endeavor to provide accurate information we cannot make or give any representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded. To the fullest extent permitted by law, we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content.

2.4 We will take all reasonable steps to ensure that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements however, we cannot and do not guarantee this. It is your responsibility to implement appropriate security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

Back to the top 

3. Access to and availability of this Site

3.1 It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the Site and is compatible with the Site.

3.2 We cannot guarantee the continuous, uninterrupted or error-free operability of the Site. There may be times when certain features, parts or content of the Site, or the entire Site, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Site, or any features, parts or content of the Site.

Back to the top

4. Your details

4.1 You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any details you provide for the purposes of registering as a user prove to be false. Please see our privacy and cookie policy for information as to how we may use your details.

Back to the top

5. General use of the Site

5.1 You may only use the Site in accordance with these terms and conditions. You may retrieve and display content from the Site on a computer screen, tablet, smart phone or other electronic device, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed before you access the relevant features, parts or content.

5.2 You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.

5.3 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

5.4 Except to the extent expressly set out in these terms and conditions, you are not allowed to: scrape this Site, remove or change any of the content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted.

5.5. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

5.6 All rights granted to you under these terms and conditions to use our Site will terminate immediately in the event that you are in breach of any of them.

Back to the top

6. Intellectual property rights

6.1 All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.

Back to the top

7. External links

7.1 The Site may, from time to time, include links to external sites. We have included links to these sites to provide you with access to information and services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators.

Back to the top

8. General

8.1 Nothing in these terms and conditions shall limit or exclude our liability to you for death or personal injury caused by our negligence or for fraudulent misrepresentation or any other liability that may not, under English law, be limited or excluded.

8.2 In no event shall we be liable to you for any business losses, loss of profits, revenue, data, or goodwill or for any indirect or consequential losses.

8.3 If any part of these terms and conditions is found to be unenforceable, this shall not affect the validity of any part or other provision.

8.4 These terms and conditions shall be governed by English law, and you agree that any dispute between us regarding them or the Site will only be dealt with by the English courts, provided that, if you live in a part of the United Kingdom other than England or Wales, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there. Nothing shall prevent us from bringing proceedings to protect our intellectual property rights before any competent court.

Back to the top 

9. Card payments

9.1 By inputting payment details of your client you are confirming that your client has authorized you to make the payment on their behalf. If you do not have authority to make payments then please let us know and we will contact the client directly.  To protect your client’s data, please do not scan and upload images of their payment cards to our online portal.  

Back to the top

Section B – terms and conditions applying to existing mortgage customers only

1. Your products and our role

1.1 Although this Site enables users to manage their mortgage and other financial products (the Products) online, all products remain governed by the relevant terms and conditions between you and us (the Product Terms). These terms and conditions relate to our website only and are separate to the Product Terms.

Back to the top 

2. Nature of payments made on this site

2.1 If you wish to make payments on this Site subject to the Product Terms (and subject to any payment plan we have agreed with you). All payments are in respect of debt owed by you to us for the relevant Product at the relevant time, although payment to us via this Site will (subject to the Product Terms and all the terms and conditions here and information on the Site) discharge against that debt.

2.2 Making a payment via this Site may attract charges under your Product Terms.

2.3 It can take up to five business days for payments to be applied to your Products.

2.4 Payments are processed by third party payment providers, currently Secure Trading Limited (www.securetrading.com) and Semafone Ltd (semafone.com). These providers process the payments on our behalf in our role as mortgage servicer to discharge debt between you and your Lender. Details of how this affects your personal data are set out in our Fair Processing Notice and cookie policy.

2.5 Payments cannot be reversed (this does not affect section 4.6 below regarding overpayments). Payments are made against debt owed to us and are not made in respect of purchase of any goods and services, and as such are not subject to the laws on Distance Sales to consumers.
Back to the top

3. Restrictions on payments

3.1 The facility to make payments via this Site is not available to all customers, and may be withdrawn or changed at any time at our discretion. We will not have to notify you of such changes but the Site will be updated to reflect them.

3.2 Even where the payment facility is available to you, you may be prevented from using it for various reasons such as your being subject to a court hearing, being in serious arrears, or in default of an agreed payment plan in relation to your Product. This is in our discretion and our criteria may change from time to time without notice to you.

3.3 Payments should only be made via a debit card registered to the name and address of the holder of the relevant Product and we are entitled to reject a payment if this is not the case. We may use third parties to verify this and so your details may be passed to them for this purpose. Please see our privacy and cookie policy for information as to how we may use your personal data.

3.4 We do not accept credit card payments or payments from third parties and are entitled to reject them.

3.5 The amounts you can pay via this Site may be restricted by us from time to time, either by reference to maximum payment amounts, maximum payments over a period of time (such as £5,000 per month) or other criteria. This remains at our discretion and we do not have to notify you of any changes. The current restrictions are set out on the relevant pages of the Site.

3.6 Any payments you make will only be applied to discharge your monthly payment that is due and any arrears outstanding at the time of the payment. These amounts can be seen in your mortgage account viewable on this Site and you should not make payments in excess of these amounts. Any payments in excess of these amounts will be treated as an overpayment and the overpaid balance will be held as a credit on your account unless you instruct us to treat it as a part capital repayment.

3.7 Payments will be applied against your payment obligations in accordance with the Financial Conduct Authority's rules and will not be applied to any capital on the relevant Products (other than capital to be repaid on a repayment mortgage as part of the monthly payment). If you wish to make additional capital repayments please contact our Customer Services Department on the numbers available on the Site. Any such payments received online will be treated as overpayments and the overpaid balance will be held by us unless you have specifically instructed us to repay these to capital. Under your Product Terms charges may apply for making a capital repayment.

3.8 Payments may only be applied to one Product, and cannot be apportioned across multiple Products. 

Back to the top