Service Levels

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Our service levels

Our automated decision making and use of technology allows us to provide a high quality, fast service. Our current service levels are: 

Call wait time: 47 seconds
New registration processing: 2 workings days after all required information is received
Cases reviewed: Within 1 working day of receipt 
Documents reviewed  Within 1 working day of receipt
DIP sent: Instant
Offer sent: Within one working days of receipt of final document*
Average time from application to offer: 14 working days

*Assuming no issues
Updated 16 May 2018.